Harrisburg, PA or Philadelphia, PA
PFM is a privately held registered investment advisor with offices around the country, and is among the leading investment managers in the United States. PFM provides cash management, investment management and consulting services to local governments and other tax-exempt institutions.
The firm is seeking a Level 1 Help Desk Analyst in our Harrisburg, PA or Philadelphia, PA offices. This role will provide daily Level 1 telephone support to 650+ users operating in 42 offices located throughout the Eastern, Central, and Pacific regions of the United States. Candidate will be the first line of technical support for the firm. Candidates are expected to possess a positive attitude and creative problem solving skills, as well as a strong desire to provide truly excellent customer service.
The successful candidate can expect scheduled professional development, leading to greater skills and responsibilities, through mentoring from the network engineering and desktop support/deployment teams. Full-time work hours for this position begin promptly at 8 am EST, and finish at 5 pm EST. Lunch breaks must be taken at the same time every day, and in the event of unforeseen circumstances, be rescheduled with other support staff as to assure adequate phone coverage. The Help Desk Analyst will report to the Infrastructure Manager and will work with the Senior Systems Engineers on a regular basis.
Compensation includes a competitive hourly pay, overtime eligibility, and comprehensive benefits package. PFM also offers the option for participation in profit sharing and 401K plans.
Additional Information: PFM is not offering visa sponsorship for this position.
PFM is an Equal Opportunity Employer (M/F/D/V) and maintains a drug-free workplace.